Refund Policy, Terms & Conditions, and Privacy Policy
Last Updated: October 12, 2026
Billink LLC strives to maintain fair and transparent billing practices. Due to the nature of services provided, the following refund policy applies:
Questions about a charge? Contact us at [email protected] or (510) 679-6777 before contacting your card issuer. We respond within 1 business day.
Fees for services that have already been performed are non-refundable.
Once work has commenced, payments are generally non-refundable.
Partial-month refunds or unused hours are not eligible for refund.
Refunds for unused prepaid services may be considered at Billink LLC's discretion, less any setup, administrative, or third-party costs.
Unused prepaid support tickets may be refunded within 90 days of purchase. Once work on a ticket has begun, that ticket is non-refundable.
The First Ticket Free offer (one complimentary Quick Fix ticket for new business clients) involves no charge and has no cash or refund value.
Software licenses, vendor charges, and third-party costs are non-refundable.
Refund requests must be submitted within 90 days of payment. All requests are reviewed on a case-by-case basis and approved at Billink LLC's discretion.
Questions about our refund policy? Contact us and we'll be happy to help.
Last Updated: October 15, 2026
By engaging Billink LLC services, you agree to the following terms:
Services are provided based on agreed-upon scope and may vary by engagement. Billink LLC does not provide legal, financial, or guaranteed outcome-based services.
Billink LLC makes no guarantees regarding specific results, revenue outcomes, or performance metrics.
Clients are responsible for providing accurate information, proper authorizations, and maintaining independent backups of data unless otherwise agreed.
Reasonable safeguards are used to protect client data. Clients acknowledge inherent risks in electronic communication and remote access.
To the maximum extent permitted by law, Billink LLC shall not be liable for indirect, incidental, or consequential damages, including data loss, lost revenue, or service interruptions.
Invoices are due as stated. Non-payment may result in service suspension or termination.
Billink LLC provides services only; no physical products are shipped. Remote support is delivered within 24 hours of booking, and customers are charged at the time of order. On-site visits, when offered, are scheduled directly with the customer.
Either party may terminate services with reasonable notice. Outstanding balances remain payable.
Billink LLC may update these terms at any time. Continued use of services constitutes acceptance of revised terms.
Questions about our terms? Contact us and we'll be happy to clarify.
Last Updated: October 12, 2026
Billink LLC is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information.
We collect information you provide directly, such as name, email, phone number, and service-related details.
We use your information to provide requested services, communicate about your account, process payments, and improve our services. We do not sell your personal information to third parties.
We implement industry-standard security measures to protect your data, including encryption, secure access controls, and regular security assessments.
We may share information with service providers who assist in our operations (payment processors, software vendors) under strict confidentiality agreements. We never sell your data.
We retain your information for as long as necessary to provide services and comply with legal obligations.
You have the right to access, correct, or request deletion of your personal information. Contact us to exercise these rights or if you have privacy-related concerns.
Questions about your privacy? Contact us for more information.